Terms of Service

1. Acceptance of Terms

By using the transportation services provided by Swift Ride Transportation LLC, doing business as Swift Ride Taxi ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legal agreement between you and Swift Ride Transportation LLC.

2. Service Description

Swift Ride Taxi provides on-demand and scheduled taxi transportation services in the Richmond, Virginia metropolitan area and surrounding counties.

2.1 Service Areas

We provide transportation services in the following areas:

• Richmond City and all districts
• Henrico, Chesterfield, Hanover, and Goochland Counties
• King William, New Kent, Charles City, Prince George, Amelia, and Powhatan Counties
• Cities of Hopewell, Petersburg, and Colonial Heights
• Transportation to/from RIC, IAD, DCA, CHO, PHF, and ORF airports
• Other destinations as mutually agreed upon

2.2 Service Types

• Immediate Service: On-demand pickup within our service areas
• Advance Reservations: Scheduled pickups with minimum 6-hour notice
• Airport Transportation: Specialized service to/from airports
• Corporate Transportation: Business account services
• Special Event Transportation: Group and event coordination

3. Booking and Reservations

3.1 Booking Methods

You may book our services through:

• Phone: 804-208-TAXI (available 24/7)
• Email: booking@swiftridetaxi.com
• Online booking system at www.swiftridetaxi.com
• Text message: 804-208-TAXI

3.2 Advance Reservations

• Minimum 6-hour advance notice required for guaranteed service
• Booking confirmation will be provided within 1 hour during business hours
• You will receive contact 15-30 minutes before scheduled pickup
• Flight monitoring available for airport pickups

3.3 Information Required

When booking, you must provide accurate information including:

• Pickup and drop-off addresses
• Date and time of service
• Contact phone number
• Number of passengers
• Special requirements or requests
• Flight information (for airport service)

4. Pricing and Payment

4.1 Fare Structure

All fares are calculated according to City of Richmond regulated rates:

• Base fare: $2.50 for the first 1/5 mile
• Distance: $0.50 for each succeeding 1/5 mile
• Wait time: $0.50 for each 80 seconds
• Extra passengers: $1.00 each (over 6 years old)
• Night surcharge: $1.00 (9:00 PM - 6:00 AM)
• RIC Airport access fee: $2.30 (for trips originating from airport)
• Tolls: Actual cost (added to fare)

4.2 Minimum Fares

• General minimum fare: $5.00
• RIC Airport minimum fare: $10.00

4.3 Payment Methods

We accept the following payment methods:

• Cash (exact change appreciated)
• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Mobile payments (Apple Pay, Google Pay)
• Corporate account billing (pre-approved accounts)

4.4 Payment Terms

• Payment is due upon completion of service
• Online advance payment available through Square payment system
• Corporate accounts billed monthly with net 30-day terms
• No service fees for credit card payments

5. Passenger Responsibilities

5.1 Conduct Requirements

As a passenger, you agree to:

• Treat drivers and other passengers with respect and courtesy
• Follow all applicable laws and regulations
• Refrain from smoking, vaping, or consuming alcohol in vehicles
• Not engage in illegal drug use or possession
• Maintain appropriate behavior and language
• Follow driver instructions regarding safety and vehicle operation

5.2 Safety Requirements

• Wear seatbelts when provided and required by law
• Properly secure children in appropriate car seats (customer-provided)
• Inform driver of any medical conditions that may affect safety
• Exit vehicle safely and be aware of traffic
• Report any safety concerns immediately

5.3 Property and Cleanliness

• Keep vehicles clean and undamaged
• Properly dispose of trash
• Report any damage immediately
• Pay for cleaning fees if vehicle requires special cleaning due to passenger actions
• Be responsible for personal belongings

5.4 Accurate Information

You are responsible for providing:

• Correct pickup and drop-off addresses
• Valid contact information
• Accurate passenger count
• Current flight information for airport service
• Special requirements or accessibility needs

6. Company Responsibilities and Service Standards

6.1 Service Commitments

Swift Ride Taxi commits to:

• Providing licensed, insured, and professionally trained drivers
• Maintaining clean, safe, and well-maintained vehicles
• Operating according to all applicable transportation regulations
• Using certified taximeters for fare calculation
• Providing 24/7 availability within our service areas
• Responding to service requests in a timely manner

6.2 Service Limitations

We reserve the right to:

• Refuse service to passengers who violate these Terms
• Modify service areas based on operational needs
• Adjust response times during peak demand or severe weather
• Require advance booking for certain destinations
• Implement safety protocols as deemed necessary

7. Cancellations and No-Shows

7.1 Customer Cancellations

• Cancellations more than 30 minutes before pickup: No charge
• Cancellations less than 30 minutes before pickup: May incur cancellation fee
• Cancellations after driver arrival: Subject to minimum fare charge
• Weather-related cancellations handled case-by-case

7.2 No-Show Policy

• 10-minute waiting period at pickup location
• No-show charge equal to minimum fare may apply
• Multiple no-shows may result in service restrictions
• Airport pickups: Extended waiting time with wait charges

7.3 Company Cancellations

We may cancel service due to:

• Severe weather or unsafe driving conditions
• Vehicle mechanical issues
• Driver illness or emergency
• Passenger safety concerns
• Circumstances beyond our control

8. Limitation of Liability

8.1 Service Limitations

Our liability is limited to the fare paid for the specific trip. We are not liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits, business opportunities, or revenue
• Delays due to traffic, weather, or circumstances beyond our control
• Missed flights, appointments, or connections
• Personal property loss or damage (unless due to gross negligence)

8.2 Maximum Liability

In no event shall our total liability exceed the greater of:

• The amount paid for the specific transportation service, or
• $100 for any single incident

8.3 Insurance Coverage

We maintain appropriate commercial insurance as required by law, including:

• Commercial vehicle liability insurance
• Passenger protection coverage
• Property damage coverage
• Workers' compensation for our drivers

9. Lost and Found

9.1 Reporting Lost Items

• Report lost items immediately by calling 804-208-TAXI
• Provide detailed description and trip information
• We will make reasonable efforts to locate lost items
• Items held for 30 days before disposal or donation

9.2 Item Return

• Found items may be returned for a reasonable service fee
• Pickup at our business location preferred
• Delivery of found items subject to availability and fees
• Identification required for item retrieval

9.3 Valuable Items

We are not responsible for valuable items left in vehicles, including but not limited to:

• Cash, credit cards, or financial instruments
• Jewelry, electronics, or luxury items
• Important documents or identification
• Perishable or fragile items

10. Dispute Resolution

10.1 Complaint Process

For service complaints or disputes:

• Contact us immediately at 804-208-TAXI
• Provide specific details and trip information
• We will investigate and respond within 48 hours
• Formal written complaints accepted via email

10.2 Resolution Process

• Good faith effort to resolve disputes amicably
• Mediation available through local business organizations
• Virginia state courts have jurisdiction for legal disputes
• Virginia law governs these Terms and any disputes

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you also agree to our Privacy Policy.

11.1 Information Collection

• Trip information for service provision
• Contact information for communication
• Payment information for billing
• Communication records for service improvement

11.2 Information Use

• Service provision and coordination
• Payment processing and billing
• Customer service and support
• Legal compliance and safety

12. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• Updated Terms will be posted on our website
• The "Last Updated" date will be revised
• Significant changes will be communicated via email or website notice
• Continued use of our services constitutes acceptance of modified Terms
• You may discontinue use if you disagree with modifications

13. Termination

13.1 Customer Termination

You may stop using our services at any time without notice.

13.2 Company Termination

We may terminate or suspend service to any customer who:

• Violates these Terms of Service
• Engages in illegal or inappropriate behavior
• Fails to pay for services
• Threatens the safety of drivers or other passengers
• Repeatedly cancels or no-shows for scheduled trips

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Swift Ride Transportation LLC regarding the use of our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

14.4 Jurisdiction

Any legal action arising from these Terms or our services must be brought in the state or federal courts located in Henrico County, Virginia.

14.5 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations under these Terms without restriction.