Privacy Policy

1. Overview

Swift Ride Transportation LLC, doing business as Swift Ride Taxi ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, visit our website at www.swiftridetaxi.com, or interact with us through various communication channels.

2. Information We Collect

2.1 Personal Information You Provide

When you use our services, we may collect the following information that you voluntarily provide:

• Contact Information: Name, phone number, email address
• Trip Information: Pickup and drop-off locations, trip dates and times
• Payment Information: Billing address, payment method details (processed securely through Square)
• Special Requests: Accessibility needs, vehicle preferences, special instructions
• Flight Information: Flight numbers and airline details for airport service
• Corporate Account Information: Company name, account details for business customers

2.2 Information Automatically Collected

When you visit our website or use our services, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on site, referring websites
• Location Information: General location data for service area verification (with your consent)
• Communication Records: Records of phone calls, emails, and text messages for service improvement

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmation and payment status from Square
• Mapping Services: Route and address verification from mapping service providers
• Corporate Partners: Booking information from corporate account holders

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Processing and fulfilling transportation bookings
• Communicating with you about your rides
• Providing customer support and resolving issues
• Processing payments and maintaining billing records
• Coordinating pickups and drop-offs with our drivers

3.2 Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and services
• Training our staff and drivers
• Maintaining and improving our website functionality

3.3 Communication

• Sending booking confirmations and ride updates
• Responding to your inquiries and requests
• Providing important service announcements
• Sending promotional communications (with your consent)

3.4 Legal and Safety Compliance

• Complying with applicable laws and regulations
• Protecting the safety of passengers and drivers
• Preventing fraud and unauthorized access
• Maintaining records as required by transportation authorities

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

• Payment Processors: Square and other payment services to process transactions
• Communication Services: SMS and email providers for sending confirmations and updates
• Technology Partners: Website hosting, data storage, and IT support services
• Mapping Services: Route planning and address verification services

4.2 Business Partners

• Corporate Clients: Trip details may be shared with corporate account holders for billing purposes
• Insurance Companies: In case of incidents or claims, as required

4.3 Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our customers and drivers
• In connection with legal proceedings or investigations
• To comply with transportation authority requirements

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant systems
• Regular security assessments and updates
• Access controls and authentication systems

5.2 Organizational Safeguards

• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis
• Regular review of data handling practices
• Incident response procedures for data breaches

6. Your Privacy Rights

You have certain rights regarding your personal information:

6.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

6.2 Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for processing where consent is the legal basis

6.3 Communication Preferences

• Opt out of promotional communications at any time
• Choose your preferred communication methods
• Manage SMS and email notification settings

6.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within 30 days and may require verification of your identity.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our transportation services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

7.1 Retention Periods

• Trip Records: 7 years (as required by transportation regulations)
• Payment Information: 7 years (for tax and accounting purposes)
• Communication Records: 3 years (for customer service improvement)
• Website Usage Data: 2 years (for analytics and improvement)
• Marketing Data: Until consent is withdrawn or account is closed

8. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your experience:

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and booking system
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used for relevant advertising (with your consent)

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality, including the ability to book rides online.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9.1 Payment Processing

Payment transactions are processed by Square, Inc. Please review Square's privacy policy for information about how they handle your payment data.

9.2 Social Media Integration

If we integrate social media features, these services may collect information about your visit to our website according to their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes that affect how we use your information
• Provide a summary of changes for your review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.